General Returns Policy

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General Return Policy

You may return most new, unopened items sold and fulfilled by Mundoarts.com within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In any other case you should pay for the return shipping costs. Items that are opened will receive a partial refund of 50%.

Items that are Not Returnable

Mundoarts.com does not accept returns of the following items:

Downloadable software products such as Digital Sheet Music, Mp3s, E-books.
Gift cards and gift certificates

Refunds

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.